Frequently Asked Questions...

...with answers.

If you have a question about our web hosting services that is not answered here just contact us.

How do you remain so affordable?

In the hosting industry, the primary costs are marketing, support and infrastructure. We leverage a 3rd party data center thus reducing those costs to a fraction of what most large hosts incur. In addition, our technical support is provided online via our client support system. Lastly, we utilize our web design services for a great deal of our marketing thus reducing those costs. In return, we pass our savings and benefits on to you!

Do you offer a money back guarantee?

Yes, we are committed to your complete satisfaction and if you are not satisfied with your hosting account you may cancel within 30-days of signing up and a receive refund. See our refund policy for further details.

Do you display any advertisements or popups on webhosting accounts?

We do not display any advertisements on your account. You of course can choose to display advertisements of your own if you wish.

Can I transfer an existing website/domain of mine to your servers?

Absolutely. Also, we have written a guide on the process of switching web hosts that you may find helpful.

How long does it take to setup a new account?

New accounts are usually set up in less than 12 hrs from the time your order is received. Once your activated you will be emailed your account information detailing your username, password, IP address, etc. You will be able to begin uploading your web site and create your email accounts once you receive the email.

DNS record propagation (where your new DNS information is updated globally to all DNS servers) may take up to 24 hours. This delay occurs independent of the web hosting provider you choose.

Will I be able to access my site at both www.mysite.com and just mysite.com (without the www)?

Yes, both addresses will work fine.

Do you offer web design services?

Yes, we provide web design, Flash animations, and PHP/MySQL development services through Digital Pulse Designs.

Can I upgrade my account?

Yes, to upgrade or downgrade your account just contact us or open a support ticket. Additional bandwidth or disk space purchases in case of overages or package customizations can also be requested through a support ticket.

Can I host adult content?

No, it is against our Terms and Acceptable Use Policies for your account to contain any adult content.

Accounts found to contain banned content may be removed without warning.

How can I upload my website to my account?

You have access to upload your files 24 hours a day 7 days a week using any of the following methods.

Method 1: FTP (recommended method)
Files can be transferred to your account using an FTP (file transfer protocol) program. You can find many FTP programs available as freeware or trial-versions from software repository sites. Some recommended programs are:

Method 2: cPanel™
First you need to login to your control panel. Once logged in, click on the [manage] link under the Account details tab. Click on the [Upload files] text link under the File uploads tab. There you will see several options to upload your website to your hosting account. If you have a Java support in your browser, you can use the Multi-File Applet Upload. This way you can upload multiple directories and files at once, just like using an FTP client.

Method 3: FrontPage
Microsoft FrontPage users can publish their pages without using FTP.

Can I run CGI/Perl/PHP scripts?

Yes, all accounts include CGI, Perl and PHP scripting capabilities so you can run your own scripts. Also included in each account are some of the most common scripts such as guest books, hit counters, chat rooms, etc which are easily installed from your cPanel™ account.

Do you do backups, and do they cost extra?

All our web hosting accounts have daily backups made (including MySQL databases) at no additional cost. This is an automatic and free service to all DigitalPulseHosting.com clients.

How many email accounts can I create?

We do not set a maximum number of email accounts, ftp accounts, subdomains, etc you may have on your account as long as they are not excessive.



If your unsure about one of our plans or features, or you want to customize an existing plan, or have any questions at all please contact us and we'll be happy to assist you.

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